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Discussion Starter #1 (Edited)
ok... i know this has nothing to do with lexus but i just had bad day and had to vent out...

here's the situation. i bought this hp laptop from walmart down renton store back in 28th of january, 2009. i went into the store and asked for hp laptop on the shelf. sales rep was telling me they don't keep anything on the shelves and she has to pick it up from the back. i was like, ok lets go do that. she asked me to wait outside of storage room and 20 minutes later i picked up the laptop. come to think of it now, i must have to say it was bit weird that i had to wait right in front of storage room for nearly 20+ minutes to just get the laptop...

took it home, opened up the pkg, found out that it's not brand new computer. i mean, there's scratch on top, fan on the bottom cleary shows wear on it and serial numbers not matching up with the box. i was like wth... and took it to the walmart nearby. they told me that since serial numbers not matching up, i'd have to take it to where i bought it from. so i drove all the way down to renton store again and explained it couple more times to reps and managers there. one of the assistant manager there, wii (yes that was his name), told me that the computer was purchased back in 2007 or something and hasn't been returned since so there's nothing he can do now, it'll require more investigation or what not and will contact me regarding this matter as they find something out with this case...

a week went by, nothing happened. so i called this wii guy back and told him what's going on. he said he'll check back with his boss, name frank snowman, and be back. no answer on that day. last friday, i got called from another manager, i think his name was drew i believe, basically stating that after the investigation, they can't return this product because of serial numbers are not matching up and if i still concern about this matter, contact this frank guy from asset protection.

so today, i went ahead and called this frank guy and he's basically repeating a same thing and say we never sell used product and this never happened. so i said it just did happened and i would like to see cctv or any other "investigation" of his... he said bring the laptop with receipt and he will take a look. so i drove down there again through 5 o'clock traffic, hoping he got something on it...

went there, store was really busy, waited 5~10 minutes or so and this frank guy showed up. shook hand and was going to tell him what's going on. yes i said i was going to. he cut me off and look me under and said he'll take a look. he called up another rep to take a look at transaction numbers and nothing showed up. asked same guy to check back on cctv record. apparantly that's not available. he got frustrated and looked at the laptop for like 10 second and took another quick glence at me and sales receipt. next thing i know he's asking me to leave because he "think" that i bought the computer and switch up and trying to return. so i got extremely pissed at that point and asked him "are you accusing me now, you'll be facing lawsuit on yourass for that..." and he said there's nothing going to be done today and he'll call police if i don't leave and kept threatening him.

i asked him his full name and contact info, no answers from him and he just went straight to the back, irnoring me whole time... got some info from some other customer service rep and went out because there's no point stood there by myself...

what i can't stand with it is not only i'm $650 out, but also the way this frank guy treated me. i felt like he's treating me like a teenage-punk trying to make quick bucks by switching the product and return... i never really expected anything like this would ever happen to me, especially from big company like walmart... i'm seriously considering lawsuit against them or something... for now i just needed to vent out and share some moments of my bad-day...

any thought would be appreciated... any lawyer out there???
 

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that blows. The customer is always right. I would call someone of higher authority and see if you can get him penalized or something.
 

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Rafter working at electronic stores ive learned to open my shit up in store with someone watching. It could have been a employee switching out stuff, or a customer service person not checking the box before returning an item. This happened to me at work today, somehow someone switched out a 500$ Sony Alpha lens for a 200 lens. Luckily I checked the box for the customer, ive seen this before. I don't know what to tell you, it depends on the manager most of the time you get an idiot. Do you have any other proof? Thats the best way of convincing those fools.

Its Walmart; I avoid that place as much as possible.

Sorry man, good luck.
 

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Its Walmart; I avoid that place as much as possible.
I agree, Walmart is a big privately family owned business where profit
is their only concern.
Its not like Target where the public has ownership rights.

Sorry dude. Itll even out some how, youll get yours eventually
and Walmart has had theres coming for a long time.
 

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if you bought it with a c.c that put a dispute. show proof that you tried to resolve the case with the merchant in good faith. let your c.c do the investigation for ya.
 

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It's going to be a tought thing to prove, and unfortunatley since Wal-Mart is so easy to return stuff to they do get worked over by people switching product on them. And that deal with the customer is always right is a load of crap when you see the stuff people try and pull these days and then use that as a cop out. But you should get a hold of the police and have them try and find the surveilance video because technically Wal-Mart stole from you
 

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It's going to be a tought thing to prove, and unfortunatley since Wal-Mart is so easy to return stuff to they do get worked over by people switching product on them. And that deal with the customer is always right is a load of crap when you see the stuff people try and pull these days and then use that as a cop out. But you should get a hold of the police and have them try and find the surveilance video because technically Wal-Mart stole from you
exactly, someone with their brain in working order today.

First of all, any electronic item that is priced at a fairly high value $200+ will have a manufacturer (not retailer) sticker/seal of some sort covering the tabs or flaps of the box. (Was there any?) This prevents tampering and gives you some peace of mind that you are actually buying what you pay for. Also, the 20 minute wait should have raised a red flag for you. Also, never wait until you get home to open the box. Either open it up after you finish paying for it, or step to the side (before leaving the store) check the contents, confirm it's correct and THEN leave the premises.

Also, do you remember who went to the back to get the item for you? At least remember the person's face?
 

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Discussion Starter #12
exactly, someone with their brain in working order today.

First of all, any electronic item that is priced at a fairly high value $200+ will have a manufacturer (not retailer) sticker/seal of some sort covering the tabs or flaps of the box. (Was there any?) This prevents tampering and gives you some peace of mind that you are actually buying what you pay for. Also, the 20 minute wait should have raised a red flag for you. Also, never wait until you get home to open the box. Either open it up after you finish paying for it, or step to the side (before leaving the store) check the contents, confirm it's correct and THEN leave the premises.

Also, do you remember who went to the back to get the item for you? At least remember the person's face?
i do remember her face. i filed dispute via bank and they told me to make written statement with copy of receipt to fax it out to them to investigate further. i don't know if i want to go media exposure with this matter or even call the cop on this...

i just want this to be settled... but yeah as lot of people mentioned, be careful out there...
 

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Unfortunately for us honest folks there are many low-lifes out there who ruin everything for us. Especially here in CAli they have had a run of people stealing either the smaller LCD tv's or laptops as well as other items and then try and return them in another box, and like said above these type of items when you buy brand new should be sealed from the factory. But because of the increase of this type of theft Wal-Mart especially is trying to stop getting ripped of themselves. Good luck with your fight though.
 

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You'll have to file a police report, make sure it is against walmart AND frank for that glorious absence of tact, to have the CCTV records subpoena'd otherwise they will not release them and YES they have them.
 

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if you bought it with a c.c that put a dispute. show proof that you tried to resolve the case with the merchant in good faith. let your c.c do the investigation for ya.
game. set. match.

I use my CC a lot for business and have at least 2 or 3 times had to do this. Don't know what ever happened between the CC company and the vendor but I know I never paid a cent for it.
 

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first thing you should have inspected was the manufacturer's seal on the box. is there a way you can identify the person who handed you the box?
 
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