I just got my 2001 Solar Yellow IS300 back today - three months 5 rental/loaner cars later. I will spare the details with the insured, insurance company, towing company, and bodyshop, but will focus on the people who made things right once they were notified of the situation: Jordan Case, President of Park Place dealerships; Marlon Goocher, Park Place Grapevine Service Advisor; Roger Lackey, Director of Park Place Fixed Operations/Director of Parts and Services; Eddy Porter, Lexus Roadside Assistance AAA Mediator, and Lexus Customer Service Shawn Wong who has diligently followed the case to the end. Thank you! You guys have made me smile!
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It is nice to know that the checks and balance system at Park Place and Lexus North America exist. I am proof of it. Now I understand why Lexus was voted #1 in J.D. Powers. You guys deserve it!
Story to follow on ltuned.org after one more battle. Please email me if you have experience in recovering diminished value from the insurance company of the insured who hit you.
It is nice to know that the checks and balance system at Park Place and Lexus North America exist. I am proof of it. Now I understand why Lexus was voted #1 in J.D. Powers. You guys deserve it!
Story to follow on ltuned.org after one more battle. Please email me if you have experience in recovering diminished value from the insurance company of the insured who hit you.
