My dad went in about a week ago to Economy Lube in Waterloo to get his Outlander checked up but they told him he needed a bunch of stuff changed so he decided to take it elsewhere to see what other shops thought needed to be changed. Today, there was a message on our machine from a police officer informing us that my dad got an oil change today and he drove off without paying, he called back and explained to the cop how he hasn't gone for his oil changed yet and wasn't even out today so the cop just gave us the contact at Economy Lube. However, the cop said the employee mention my dad's name, exact vehicle and description of my dad. I don't know 100% if this is scam but it's sketchy. We're going to talk to this guy tomorrow and see what they're trying to pull here. First off, if it's not a scam, how do you mix up customers profiles and vehicles? This situation is just a hassle to deal with especially with the police involved. I would avoid them if you don't already. I highly doubt anyone goes there anyways but keep that in mind for anyone you know who does.