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Discussion Starter #1
I had to remove this from aubies ridiculous thread with him srt stage 2 sale because it was not appropriate...so instead i'll post it here.

I ordered my Stage 2 kit in April. Yes APRIL. It's now September and the only things I have receievd are little clamps, connectors, ECU, Blitz BOV, some fuel stuff and that's IT. Nothing eles. It all came in one package. I was told SEVERAL times that the rest of the kit would ship in "one week" but it was always a flat out LIE. At first I was hoping to have the kit installed before summer. Now I was hoping it would be installed before school starts...too late. Now i'm praying my kit will be on before it starts to fucking snow in NY.

One reason for my long (almost half year :pissed:) wait was because I ordered literally a week or so before they decided to make a new iron-cast manifold. They said it would be done in 8-10 weeks. WRONG. Instead they redeisgned the entire kit. I have no problem, in fact, i'm glad they did because it's an obvious improvement over the previous. But I emailed Marken and called and called and everytime there was another reason for not shipping after the kit was complete.

Three or so weeks ago I called about my missing $5,000 + product. He told me the intercooler piping and stuff was being assembled or whatever...being prepped to ship in a week. I heard nothing from him since that. So I emailed him again and he told me that he'll give me a tracking number on it on tuesday...guess what...I never got it.

He also failed to mention to me earlier (until I emailed him) that they DON'T have ANYMORE TURBOS. Turbonetics is out, and will take a week to restock. Then it'll take a week for turbonetics to ship to SRT and at least another week or more to modify turbo and ship out the remaining parts of the kit. He also told me to send in my ECU because it needed to be reflashed. I told him I don't need it because i'm not using it (got e-manage) This pissed me off :pissed:

I emailed Marken back and told him how I feel about this bullshit. Guess what? I havn't gotten any response back from him yet. I emailed him again asking for the tracking number for the FMIC piping he said he'd give me. It's not a surprise that I STILL don't have it to this day.

Personal Note to SRT: When a customer orders a $5,000 + product, they expect not be be dicked around with. You're phone customer service is great, but it would be a good idea to stock turbo kits ahead of time so your customers don't have to wait half a year for a fucking kit. If I knew in April i'd be here typing this without a kit, I would have NEVER ordered your kit.

THAT IS ALL. :pissed:

oh and one more thing...fuck invalid session.
 

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I know there is nothing i can say to make you feel any better or make up for all the time you have not had your turbo since your order date. But be patient. SRT has the turbos and manifolds in stock...i saw them. Mo is working hard to get the piping and intercoolers ready to ship. He has been super busy with two stage 4 setups...not to even mention all the twin turbo GS400s.

Trust me, when you get your kit...you will be like this for a long long time------> :D :p 8) :eek: :D :p 8) :eek:
 

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Discussion Starter #4
oneeyejack said:
maybe you should sell it like aubie. :wink:
I've waited this long that i'd be a fool to do that. Aubie does his own thing... and it's usually never the right thing...but you're an idiot if you follow in the foots of him. I think he should change his username to "BiMyUsdPrtsCheap83".

And also:

"All orders cancelled once confirmed will be subject to a fee not to exceed or be less than 75% of the Total order value."

I had to pay all the money up front. That's over $5600 for me.
 

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Discussion Starter #5
Wino_II said:
I know there is nothing i can say to make you feel any better or make up for all the time you have not had your turbo since your order date. But be patient. SRT has the turbos and manifolds in stock...i saw them. Mo is working hard to get the piping and intercoolers ready to ship. He has been super busy with two stage 4 setups...not to even mention all the twin turbo GS400s.

Trust me, when you get your kit...you will be like this for a long long time------> :D :p 8) :eek: :D :p 8) :eek:
Well i've been waiting patiently for months upon months now. I discussed this with doublins today and he basically told me the same thing. Supposedly the turbos are in stock now, but they were in stock previous to the backorder and I still didn't get anything. He said that there isnt anything he can say...but that he is going to SRT today and will ask about my kit in specific. He has my last name and will try to find out.

Doublins if you're reading this, I really appreciate it. I'll let everyone know about my pending turbo kit...
 

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Discussion Starter #6
Yea I knew that this would make all the toyomoto/SRT haters put a smile on their face. This thread wasn't meant for this...I am simply posting what has happened and I am not encouraging anything.

You know the funny part? I actually believed it when the order confirmation sheet said "8-10 Weeks from Confirm" as the estimated ship date. :shame:
 

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What the hell is with this invalid_session shit- I just typed like 4 paragraphs, then lost everything :pissed:

Anyway, to capture what I was trying to say:

Look, man, I feel for you- but SRT hasn't done anything wrong here. You knew going into this that the kit hadn't even been developed yet. I was the prototype car and I didn't get my STAGE 1 KIT installed until about July, two weeks of testing, then Stage 2 testing began. You forgot about the R&D time involved in the kit. Would you have preferred SRT just threw together some parts and raw materials in a box and shipped it to you as is, for you to design your own kit from? Don't act like you didn't know what you were getting in to.

Also, there have been a couple of setbacks- first, the foundry dicked up the first batch of manifolds, and by the time they got the casting process right and shipped them out, 3 weeks had gone by. Then, more recently, they were waiting on turbos, which came in yesterday, and which they spent the afternoon assembling and prepping for shipping. The piping and all has been sitting waiting on the turbos for a month.

We spoke over IM today and I told you all of this. For you to come on and post like this is irresponsible of you. SRT didn't LIE to you, nor are they trying to trick you in anyway. This is how this business works. Hell, I was waiting on a PLP supercharger last OCTOBER, and they just NOW came out (not a shot at you at all, Mike, just proving a point about R&D and this business).




-Chris
 

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Hmmm...Mods vs Mods.

I would wait it out, if you want it that bad.

If not, are you allowed to get a refund?
 

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lil' IS 300 said:
Yea I knew that this would make all the toyomoto/SRT haters put a smile on their face. This thread wasn't meant for this...I am simply posting what has happened and I am not encouraging anything.

You know the funny part? I actually believed it when the order confirmation sheet said "8-10 Weeks from Confirm" as the estimated ship date. :shame:
what's wrong with the 8-10 weeks? It's been about 8 to 10 weeks to a "T" from when the first stage 2 rolled off the dyno for testing on my car, July 2nd I think it was. It is now September 4th. How many weeks is that? 8? 9?

I waited from febuary when we decided my car would be used as the prototype car, to June 20th to get the Stage 1 kit installed. You knew that the kit was pre-development when you put your money down. I don't understand your gripes, but I can sympathize with your anxiety. From my observations, though, the stage 2s should be shipping any day.

Just have some patience, man.

-Chris
 

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Well if you paid by credit card...then call up the credit card company and ask them to do a charge back UNLESS you were not given a shipping date range....I can understand all the problems with R&D, however 5 months is a little long after taking the money.
 

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doublins, I just pmd you,
 

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Discussion Starter #12
Doublins, I just want to clarify some things you were saying:

1. I ordered this kit expecting to get the old kit. I never knew I would be getting the new one. I Ordered the kit and Marken called me up a few days later and told me that a new manifold was being designed. It would be no extra charge for it. He said it would be done in 8-10 weeks and that was exactly how long my order confirmation sheet said. He told me the manifold would be ready to ship with my kit then. He didn't tell me SRT was undergoing complete changes with the kit, redesigning the whole thing. I said this in my first post, I'm not pissed they changed it. They made it better. But I was not told this and had a false sense of when my kit would get here. When you said you were the test car then I waited and waited because I knew you hd to test out everything. That wait was fine. After everything was all good, that's when the wait was unnecessary.

The kits were done, everything was ready. I never got my kit. Mattssi ordered after me. ...that's right. You all know he's already up and running weeks ago. The fact that the people who have waited the longest don't get kits first pisses me off also.

2. I wrote this entire thing out before I spoke with you. It was originally in aubies post where he was selling his kit. s0yb0mb told me to remove it cause it shouldn't be there. So instead I moved it to the Go Fast instead. Nothing changed from aubies post, to this post and it was before I spoke with you.
 

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I wouldn't have waited that long, expecially w/ a ful deposit w/ out driving down there and demanding my kit.


the wait is excessive, regardless of "issues"..... but if you want it lil, you'll wait. complaining won't get it there faster, its not like people are skipping you in line man.
 

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Lil' IS.... I feel for ya man... but man o man, we went through this with a simple intake. Remember the threads about shitty SRT service.... for some reason you stood behind them, and now this.... I gotta say, shitty move on your part.

i decided a long time ago I would never buy from SRT... and here I am, still not a pissed off SRT customer
 

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Please do not bring my name or PLP in this crap :eek: . We have our own working capital and do not rely on customer depost dollars for production, payroll or anything for that matter. We do not take deposits either, when you are contacted for billing information the kit ships within a week. Yes we have a waiting list with names and numbers only, we collect payment information prior to shipping. We have 40 kits done in advance less sc core. Your kit comes complete in one shipment we do not ship partial orders, care packages or pieces! Please cease any comparision we have a different business practice.
btw, we made revisions to our kit before they where released to the public not after.
Mike


doublins said:
I was waiting on a PLP supercharger last OCTOBER, and they just NOW came out (not a shot at you at all, Mike, just proving a point about R&D and this business).

-Chris
 

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there is no need to take the full amount of money when the kit isn't even developed yet...are they using that money to fund the project?...i can understand a deposit just so they know you won't back out or to cover any expenses with regard to stocking the turbo but to charge the full amount with out even having a kit in stock and in development? that's ridiculous...it may also be ridiculous that you, lil IS, agreed to the terms

could you imagine Audi asking you to pay for the S4 out right before they were in production? or the evo or the STI for that matter? it just wouldn't be right...that's why dealers take deposits only
 

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ltunedgirl said:
there is no need to take the full amount of money when the kit isn't even developed yet...are they using that money to fund the project?...i can understand a deposit just so they know you won't back out or to cover any expenses with regard to stocking the turbo but to charge the full amount with out even having a kit in stock and in development? that's ridiculous...it may also be ridiculous that you, lil IS, agreed to the terms

could you imagine Audi asking you to pay for the S4 out right before they were in production? or the evo or the STI for that matter? it just wouldn't be right...that's why dealers take deposits only
i already paid lexus 47,995 including destination charge for the AWD IS430 coupe. what are you trying to say?
 

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ltunedgirl said:
there is no need to take the full amount of money when the kit isn't even developed yet...are they using that money to fund the project?...i can understand a deposit just so they know you won't back out or to cover any expenses with regard to stocking the turbo but to charge the full amount with out even having a kit in stock and in development? that's ridiculous...it may also be ridiculous that you, lil IS, agreed to the terms

could you imagine Audi asking you to pay for the S4 out right before they were in production? or the evo or the STI for that matter? it just wouldn't be right...that's why dealers take deposits only
WERD

What ever happened to "You will be charged when the package ships"? I couldn't even imagine spending 5K on something and not seeing it for 5 months....You can make some good intrest on that money if it was invested right for 5 months.....
 
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