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my.is Headlight Guru
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4,786 Posts
Discussion Starter #1 (Edited)
After a few months of construction our new facility is looking great and the vision is almost complete. We now have over 10,000 square feet under roof and 25,000 total square feet of property for future expansion. We had outgrown our shop out shop in New Orleans and needed to make a move in order for the company to continue to grow and expand.

Here is a rendering done in July of what we planned to have the finished exterior to look like:

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Today they are doing the finish work on the outside of the building.
We made some changes to the color and style of the header, here is how it came out:

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The interior is also coming along, we have finished most of the build-out but the offices, employee break area, kitchen, bathrooms, conference room, shipping center, and showroom still need some additional work.


We plan to be operating out of this new building Jan 1st 2010. With the expansion of the office area we are now capable of adding several new members to our staff to help service our customers better. We will be adding additional trained salespeople to assist customers in placing fast, accurate orders. We will be adding a customer service specialist to aid and support customers. Shipping department will have additional employees to fulfill orders faster and help you receive your items faster. All of these decisions were made from the question we asked our senior staff "how can we provide better, faster, accurate, service to our customers".

Not only have we invested in additional workers but we are also upgrading our POS system to allow us to access customer information and order status faster and more accurate than before. An inventory tracking system will be put in place to help us predict low quantities to prevent back-orders. All of our major tools and equipment are also getting significant upgrades to allow us to serve a better quality product to our customers.

As most of you know we spent 4 days at SEMA with our front end staff attending the show but also spending 4 hours each day in seminars learning how to better serve our customers. We want every person that does business with AAC to have an excellent service experience. That is why we have recently invested so much into the future of this company. We now have weekly training sessions for our employees to learn about the latest products and how to service our customers.

We expect 2010 to be a monumental year for AAC and hope to have a chance to assist every person reading this thread. Thanks to all of our customers, without you none of this wold be possible!

Edit, here is the finished project:

 

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Justin : I just wanted to wish you and everyone at AAC all the best in your new location. Although I've recently joined this forum, I've been observing from the sidelines for a little over a year now and I'm impressed with the expertise and knowledge from individuals/vendors such as yourself.

I had the pleasure of speaking with Andy a couple days ago and I couldn't have been more pleased; I feel reassured and secure in having chosen AAC for my lighting needs. Andy was patient and thorough - never did I feel rushed. I was so thrilled with the outcome of our conversation that I want to fly him over to get the work done here.

Personally, I'm not sure how much better you can attend to your customers because frankly your current level of service is exceptional. I think what you're doing sends a clear message to the members of this forum - that you value them. And competing vendors take note - up your game or lose trying.

Congratulations once again! You guys have a "bright" future ahead (no pun intended...well...maybe). I'll be sending Andy a list of items I'll want for December/January - from headlights to tail lights, interior LED's, et cetera. I want it all!
 

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my.is Headlight Guru
Joined
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4,786 Posts
Discussion Starter #7
Justin : I just wanted to wish you and everyone at AAC all the best in your new location. Although I've recently joined this forum, I've been observing from the sidelines for a little over a year now and I'm impressed with the expertise and knowledge from individuals/vendors such as yourself.

I had the pleasure of speaking with Andy a couple days ago and I couldn't have been more pleased; I feel reassured and secure in having chosen AAC for my lighting needs. Andy was patient and thorough - never did I feel rushed. I was so thrilled with the outcome of our conversation that I want to fly him over to get the work done here.

Personally, I'm not sure how much better you can attend to your customers because frankly your current level of service is exceptional. I think what you're doing sends a clear message to the members of this forum - that you value them. And competing vendors take note - up your game or lose trying.

Congratulations once again! You guys have a "bright" future ahead (no pun intended...well...maybe). I'll be sending Andy a list of items I'll want for December/January - from headlights to tail lights, interior LED's, et cetera. I want it all!
I am very happy to hear that, we strive to make our customers comfortable and provide them with the knowledge of what they are purchasing rather than just sell them something.

Andy is a good guy, I am glad that he helped you out.
 

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my.is Headlight Guru
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4,786 Posts
Discussion Starter #9
Here are a few more pictures of the finished inside of the building,

Front Entrance:


Sales Desks:


Conference Room:


Tech Room:
 
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