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162 Posts
website: hopupracing.com
when: May 09
experience: Great

I ordered a Megan header from hopupracing.com. I received a call from them the very next day saying that the header would be on back order for 3-4 weeks. Me, being the impatient one, went ahead and cancelled that order. Although I didn't actually buy the header, I just wanted to comment on the quality of customer service that this company has. I don't know of many places that would give you a courtesy call saying that they didn't have your item in stock. When I received that call from them, I was deeply saddened, but at the same time greatful. Other companies would have made you wait...wondering where your item is...having you call them a month later to find out that it's been on back order. Just with that simple gesture from hopup, They will always be the first place I go to for parts...Also, they were still willing to send that header to Guam with FREE SHIPPING!!
 

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Class III Aficionado
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21,418 Posts
JDMUltimate - JDMUltimate.com - Homepage

ordered a mishimoto fmic. ordered it from them as they were almost half the price as other companies

overall experiance SUCKED as it took exactly 1 full month to recieve after being told it would be a week. could not get a hold of anyone there after numerous attempts every day.
 

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222 Posts
Site: Element Custom Wheels Tires, Wheel Tire Packages,Cheap Rims,Car Wheels
When: April 2011
Experience: Horrible

I ordered a staggered set of petrol throttle wheels and tires. The owner of element told me they were in stock, and would ship early the next week (ordered on a friday). It went a week, and I sent a polite email asking if they had already shipped. He said no, and it will ship early next week. I thought that was wierd, but said ok since I really wasn't in a hurry. A week went by, and I emailed again, asking what happened. I was told they were being shipped from the factory, and would go out early next week. I was pissed at that point since I was told 3 weeks ago they were in stock. Another week goes by, and nothing. I call the owner, and as I proceed to rip him a new one and try to get a refund, he commented "Oh, those went out yesterday. I'll have a tracking number for you in an hour".

They got to my house 4 days after that. The UPS man dropped them off, and it was painfully obvious they were put together by discount tire direct. I could've just ordered from them and had the wheels in less than a week. **** element!!!!!!!!
 

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81 Posts
Site: Next Level Motoring - Custom Car Parts & Accessories!
When: June 2012
Experience: Mixed
Purchased: XXR 521 18x8.5 (x2) and XXR 521 18x10 (x2) and Nexen N300 Tires and Hub Centric Rings

Cons:
- The rims I ordered are currently on back order and won't be available until late July at the earliest. Can't really complain as they can't ship what they don't have.
* Will re-edit when the wheels come in...

Pros:
- Hub-centrics rings were placed on another order and came within 1 week, which is very impressive. [I live "internationally"]
- Customer service was great in clarifying as to when the wheels will be coming in. Response was immediate and straight to the point.

I will definitely buy from NL Motoring again, however I was a bit disappointed that my rims will take nearly a month and a half to get to me.
 

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1,260 Posts
where autoplicity.com
was sent wrong tire size
took a week to get a return # and label whitch they only sent 1 lable so i had to pay shipping on 1 tire. then they wanted to give me a refund - my original shipping charges.
i told them i want full refund for there mistake then they stopped respondin to my emails.
had to file paypal clain to get refund.

cannot recommend
 

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76 Posts
tirerack/onlinetires/figs/thmotorsports

all shipped fast, great prices, no issues. i would recommend them.

purchased tires, suspension components, valve stems.
 

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31 Posts
Website: JDMDistro - Buy JDM Parts Online Worldwide Shipping | Japanese performance car parts direct from Japan
When: February 2nd, 2015
Purchased: Work Equip 05 18x8, 18x9 +35
Experience: Disappointed and would not use again.

Prepare for lengthy details of account******

On January 18th of 2015 I inquired about a set of Work Equip 05 from their website. Dave contacted me back stating that they were en-route from their Tokyo location to their new European hub in Dublin, Ireland. I first asked for more pictures as they only had one on their website and he said, "We will have those available mid-February if you would like more pics. Would you like to reserve them?" and "I'll set a reminder to contact you once they arrive from Japan." His words.

At first I hesitated, not wanting to put €200 deposit down on wheels I can't see, but ended up putting money down on February 2nd so nobody else would swoop in on the bargain, €1100 for the set. Beginning of March, no word, so I send an email on March 1st, one month later. Again, no reply, so I sent another email on March 7th, stating that I previously emailed them on March 1st and would like an update. I get an email back from Dave on March 9th saying, "I will check this out for you right away. We have been super busy unloading two 20ft container shipments from Japan for the last 2 weeks so only catching up on emails now." Understandable, opening any sort of new location/business is daunting, but keeping communication with customers is paramount, especially those who have already vested money in a certain product.

March 11th I get a quick response from Dave again, "The 20ft container with the Equips is arrived at the port and currently clearing customs. Will be a few days to clear and for us to unload all items for pics and forward shipping. We will have some pics for you asap and then we can arrange final shipping to you :)" Word. So excited and I wait. I wait until April 7th, almost another month for said wheels to clear customs and no further information or pictures though he said it would be a couple of days, so I send another email on the April 7th asking for another update. Not 20 minutes later I get what I deem to be a snarky response, "We generally don't send an update until we have new information to send :) They are ready for forward shipping which will be about 7 - 10 business days getting to you." I'm glad you're ready to ship the wheels and I still haven't seen a second photo of these wheels that I was promised in mid February. 10 minutes later I receive another email with 6 photos and asking if I would like to pay by bank transfer or Paypal. The same day I inform I would pay through Paypal. No response again. I send another series of email on the 9th, 13th, and 20th of April to confirm payment through Paypal with final balance with no response.

On April 23rd I sent a concerned message to their Facebook page which seemed to be actively updated. I was told they were "sorry" and that they would tell Dave immediately. At this time I was tired of seeing the name Dave, or not seeing it enough in my inbox and was worried that I was just brushed off like some bothersome kid always asking questions. On April 24th I got an email back from Dave stating, "Apologies about the slow response, we have been working 7 days a week preparing for the IDC drift championship here in Ireland for the last few weeks." I've been waiting over two weeks to finalize the payment and be over with this nonsense. I like to think I'm a patient guy and that we've been corresponding for over 3 1/2 months now and I hadn't lost my cool until recently. The wheels were shipped out on April 28th and that should have been the end of it.

May 2nd the wheels arrive, most of them. I received two 18x8 +35 and one 18x9 +35. I wasn't home to receive them so a family member did and didn't question the fact that there were only three wheels, which is fine, they didn't know. It's the 4th and I've sent an email to An Post, the company they used to ship the wheels, [email protected], the email I used to correspond with Dave, and their Facebook page because I got a fairly quick response last time. I'll keep this updated as to what's happening with the forgotten wheel and thanks for reading this novel of a post. Peace.
 

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60 Posts
Where: WheelFLip
What: 3PC lips/ Barrels
When: April 2015
Review: Crap! The guys seem extremely cool and knowledgeable, when it came time to order, then the money sat in my account for just over a month. They had to custom bore my barrels due to my Enkie ABC faces being over sized. When they finally got the product to me 3 months later. The bore came back a little excessive and cut into the 40 M8 holes to hold the face in, when i ordered M6 holes. In short their communication was not there, and the product took 3 months to receive.
 
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