I had my car in today for the 5K checkup and the TRAC ECU replacement. I got a call from the service rep later in the day, saying that the car was ready. I asked if there were any problems, and he said that there was one. A tire had fallen off a tire rack, bounced up and dented the rear passenger door. They had they dent removal guy come out and work on it and removed the dent. I drove over there (they had given me an ES as a loaner) and looked at the car. The rep showed me that where the dent had been, you could see that there was a slight wave in the reflection. He really wanted that to be the end of it, and it probably would have been if I had other dings in the car, or had 20K-30K miles on it. But I only have 4.5K, and no dings. So.... they are going to see what they can do about it. First step is a body shop, and if that doesn't satisfy me, then they'll replace the door.
At least they're admitting to the accident, and doing what they can to correct it, but it just was yet another thing in a bad week.