If you go to Irvine BMW, talk to Gary Bessa. Absolutely the coolest service advisor I have ever met.Originally posted by aust182:
Have a 325i right now. Had a tire blow out for no reason and got nothing but flack from Irvine BMW. They were terrible. Mind you, this car was all of 6 months old and what I expected was top-notch service. What I got was a bunch of people who value the sale more than the customer.
In contrast, one of my good friends had a problem with his IS pulling. The dealership aligned and balanced and it still pulled. Without him asking they replaced the front tire and wheel. Problem solved. That is the kind of service I want!!
I will be buying an IS300 as soon as the 2002s roll of the boat!