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I need some convincing guys

973 Views 19 Replies 13 Participants Last post by  fairuza11, 
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I currently own a 2000 BMW 323Ci which i love, but the service is so bad that I'm seriously considering trading it in for an IS300. I could tell horror stories about my BMW dealer. The only other car I would consider is the IS300. I have a test drive scheduled next week and will compare it to mine then. Is the Lexus service really that good? Are you happy with the IS? Are there any former BMW drivers here? Will dealer charge sticker when the manual comes out?
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Originally posted by aust182:
Have a 325i right now. Had a tire blow out for no reason and got nothing but flack from Irvine BMW. They were terrible. Mind you, this car was all of 6 months old and what I expected was top-notch service. What I got was a bunch of people who value the sale more than the customer.
In contrast, one of my good friends had a problem with his IS pulling. The dealership aligned and balanced and it still pulled. Without him asking they replaced the front tire and wheel. Problem solved. That is the kind of service I want!!
I will be buying an IS300 as soon as the 2002s roll of the boat!
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If you go to Irvine BMW, talk to Gary Bessa. Absolutely the coolest service advisor I have ever met.
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