i think we're getting a bit picky here. just compare the level of service with any other vehicle i've ever owned. parts ordered wait around until you call or stop in for your next service. not only are lexus services reps generally super knowledgable and accomodating, but they give me a loaner and make sure my car is spotlessly clean before i get back in it. not only that, but if i'm in the neighborhood and a bird craps on my hood, i just go by and they wash the whole car for free. people are waiting months for their trac units. yes...a call is preferred, but let's not hang them for corresponding the old fashioned way.