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Took my car in for a rattling passenger seat and to get new tires installed... seems simple enough right? WRONG! First off, they had the car for the weekend and two business days, way too long to do that. Then they changed the tires and knicked one of the rims, I also had noticed that one of my centercaps was changed to the wrong style (silver instead of chrome). Now to the seat, i specifically told them passenger seat and i could hear it with no one sitting in it. He said they took apart the DRIVERS seat and tightened all the bolts, didn't touch the passenger seat :roll:. Took the car home, and the drivers seats started shifting around in its tracks!!! The service manager apologized several times and said he would order the new parts and "make it right". I said ok, I'll give them another chance. They order me the new center cap and it took 2 tries to get the correct style center cap to match the rest of my wheels.

So, I take the car in again this past friday. Tell them fix both seats, change my centercap, and fix a squeaky window. The guy tells me it will be done tommorow, then calls me tommorow (saturday) and says he will have parts in tuesday and to keep the loaner. Tuesday rolls around, no phone call. I tried calling Tuesday afternoon and Wednesday morning, no answer/busy. OK, I am getting kind of annoyed at this point. Finally he is in the office wednesday, says he order the wrong parts and that he doesn't know what is rattling in the passenger seat and he is gonna guess and just change the whole seat (can we say lousy techs?). He calls thursday and says he fixed the drivers seat but the passenger seat is on back order for 2 weeks and that I can pick up the car. I go to the dealer to pick up the car, they washed it and put gobs o tire dressing on my brand new tires :(, they cut the plastic and completely scratched my door sill all the way through the paint to the metal, greasey spots all over the interior, and the plastic trim around the drivers seat was cracked in half!!!! I was rip s**t. I showed the manager right away the damage they had done. He apologized several times and said he would fix it next friday Nov 7th. I told him I don't want the passenger seat done in fear of what they will screw up next. I am so bummed with this lousy Lexus service. I am going to raise my concerns with the general manager of the dealer and lexus corporate. I cannot believe that this is supposed to be the pinnacle of service/car care in the industry :roll:. I really hope the tech that scratched the car gets disciplined. BTW the Dealer is Lexus of Norwood in East Walpole, MA. Do not take your car there for service.
 

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Sounds to me that neither the techs nor service manager are competent.
Look into the Lemon Law for your state. If they attempt to fix the same problem a certain number of times and are not successful, and so on, you may have some legal grounds.
 

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That's why I never take my car to Norwood for any service. BTW, I think Lexus of Watertown is the best in service.
 

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lat61 said:
IraLeuxs at Danvers is okie too
:lol: Right!!!!!!!!!!!!!!! They are morons watch out up there..They love to ring the bill up $$$$ cha ching!!!!!!!!!! LOW is the only dealer period.

I will only buy, sell, trade with Lexus of Watertown.

If your in the market for a new Lexus I suggest Lexus Master Salesman Bob Salo (the best of the best, you'll see)
 

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i bought my car at Inskip Lexus in RI but now I take it to Lexus of Northborough. They recently opened and are eager to please. I second that Lexus of Norwood sux. Part of Herb Chambers, what else could you expect :roll:
 

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Yeah I'll put a plug in for the Northborough dealer. I bought my car there and have been treated very well with the first 2 services.

BTW, I thought you got a loaner car for oil changes? Or is that only for the 15k, 30k, etc, servicess?

-Ash
 

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AlBoston - How much are you looking to sell your IS for? How many miles does it have on it?

By the way, greetings everyone. I'm new to the forum - hoping to own an IS soon. I'm making an upgrade from my Explorer that was totaled when an idiot (and uninsured ) driver ran a red light and nailed me. I'm okay though, and hopefully it will be for the better because now I have a reason to get an IS.
 

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Just a little tip for you guys, take your car to a toyota dealership. The people at the toyota dealerships tend to be nicer and have a better knowledge base than the folks at Lexus dealerships. Plus if you do have to pay any of the labor or parts, Toyota dealerships won't have quite a large markup on the stuff. For an example, a oil change at my local Lexus dealership is $45 and at the toyota dealership it is $25 for the same parts oil and (in my opinion) better service.
 

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milwaukeeIS said:
Just a little tip for you guys, take your car to a toyota dealership. The people at the toyota dealerships tend to be nicer and have a better knowledge base than the folks at Lexus dealerships. Plus if you do have to pay any of the labor or parts, Toyota dealerships won't have quite a large markup on the stuff. For an example, a oil change at my local Lexus dealership is $45 and at the toyota dealership it is $25 for the same parts oil and (in my opinion) better service.
I am not taking my Lexus to some bullshit Toyota dealer where they are not trained to work on my car. And I am not some cheap screw who cares about saving $20. This is the worst advice I have ever heard.
 

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CW04 said:
SuperChicken said:
Isn't that kind of like saying Chrysler makes Mercedes or Ford makes Jaguar :D
no
Still not going to let a Toyota tech who has probably never seen my inline six before touch it. Let them stick to camry's and echo's. :chill:
 

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Ignorance is bliss - isn't it?

All the Supras have inline 6 engines...

Regardless - to each is own. Best of luck to you wherever you go with your car.
 

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toyota wouldnt work on the lexus anyways, dealerships have certain limitations on what they can work on due to manufactors laws. but you could get an oil change there, they use toyota filters filter at lexus and toyota. but for warrenty work you have to bring it to a lexus dealer
 
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