okay, this is a compilation of things with Rallye Lexus in LI, NY. They really messed up my cars. I have two Lexus'; IS300 and RX300. First with the RX. I give it in for the 30,000 mile service. Then, when I get it back, everything seems to be fine. 30 Miles later, the steering wheel locked and won't unlock. Took a service tech 1 hr to unlock it. Another time same thing happened. Same solution. The third time, it was towed back to rallye. It took them 2-3 days to fix this. They said they replaced the whole lock. FINE. When i get into my car, I see that the mats are all dirty and have a rusty color to them. I also notice that they did a REALLY bad job carwashing it, (it wasn't even dried) and after I turn on the car, i hear a rumble coming from the engine. I complained about all of this and the service manager said he would clean the mats, fix the rumble (some pipe was leaking) and car wash the car again. He said this would all take a week. By the way, i have a loaner car this whole time. It is extremely inconvenient to drive back and forth to Rallye since it is about 20 min. worth of driving each way. I get the car back, but with scratches near the ignition key holster. (at this point i don't care and take the car. The mats are cleaner, but not fully clean, and there is no more rumble.) After I got home, I learn that when i press lock on the keypad, it does not work. On both of my keys, the same thing. nothing happens. I am MAD. I call Rallye and they tell me its a freak case.. and I am like.. whatever.
Now for the IS...
Started all from day one..
My car came with the Graphite Polished rims, which i did not want, so i swapped them with regular 17". ( i was refunded the money). They swapped everything but the spare. I had a polished spare. They called me in and said i had to return it because i did not pay for it. I said fine, so i did. Then, i have many many problems with the car. One, the spoiler is not properly screwed in, second, the light on the spoiler does not work, opening and closing the door makes a squeaky sound, pressing gas pedal makes squeaky sound, hear a blub blub sound from driverside portion of engine. Hesitation when accelerating, emergency handle is loose. The titanium dashboard that i got installed from the dealer (a dealer option) was begining to peal off, the cigarette lighter fuse blew.
All of these happened... and you know how many stayed permanently fixed? NONE OF THEM. And to top it off, when I service the car, each time, I get a new scratch or combination of scratches. And then they have the nerve of claiming that it wasn't there before. About all these problems, I must have come in about 4-5 times. And still this happens. I called 180025lexus and all they said i could do was to go to a different dealership. I was like, give me some kind of compensation! I come in so often to Rallye that all of them know me by name! They said no. On the reply card that is supposed to be sent to Lexus, I wrote a Nasty reply and how they really SUCK! What else do you think I should do. I don't think my car qualifies for being a lemon. What should I do about this? By the way, the woman that handled all my work was Very Very nice...but she couldn't help me out with these problems. What should i do?
P.S. I even saw the car wash guy scratching the car with his nail to get some dirt off. Then he tells me that the car needs to be waxed. WHAT THE HECK!
WARNING - NEVER GO TO RALLYE UNLESS YOU WANT TO JUST BUY THEIR CARS.
(btw, I bought the car last September)
[ March 28, 2001: Message edited by: Yogujuhere ]