[Italian Stallion]

Anyone have an email address to Lexus of America to complain about a Lexus dealer??

 

[antonio]

Sorry, I couldn't find one. Searched hard though. Anyway, here is a list of elite Lexus dealers in the US. You guys might want to see if your dealer made the cut. The one in my area didn't.

www.lexus.com/elite/


[This message has been edited by MikeLS (edited November 21, 2000).]

 

[Italian Stallion]

Yeah - I searched long and hard. Couldn't even find toll-free #. Guess there is no way for Lexus to get feedback on dealers, unless you buy a car from them and fill out the Customer Survey. <sigh>

 

[antonio]

OK, I think I found some contact info. You might have to go through Toyota since they are the parent to Lexus.
Try this and see where you get...

DEALER PROBLEMS
Whom can I talk with about a dealer problem or complaint?
Call our Customer Assistance Center at 1-800-331-4331, or write us at:
Toyota Motor Sales, U.S.A., Inc.
19001 South Western Avenue Dept. A102
Torrance, CA 90509

Mike

 

[Italian Stallion]

Thanks. The Toyota guys gave me the toll free # for Lexus: 800-255-3987

 

[Italian Stallion]

Yep - that was the right number, and they seemed interested in my complaint.

Originally posted by Italian Stallion:
Thanks. The Toyota guys gave me the toll free # for Lexus: 800-255-3987

 

[TEG]

Other info:

Lexus Customer Assistance Center
P.O. Box 2291 - Mail Drop 202
Torrance, CA 90509-2991
1-800-255-3987
FAX: 1-310-781-2992
M-F 6:00 AM - 5:00 PM PST
Lexus Extra Care 1-800-448-1505 (Extended warranties, insurance, etc.)

Goodyear customer service: 1-800-321-2136, press #3 to speak with a Goodyear representative
Michelin customer service: 1-800-847-3435
Bridgestone customer service: 1-800-847-3272
Firestone customer service: 1-800-356-4644
Dunlop customer service: 1-800-828-7428

 

[SeattleSheila]

Hey, TEG, now that you're the Lexx Captain are you answering to the name "Stanley" these days?

 

[SeattleSheila]

OK, I have a great idea and want to contact the design folks at Lexus to drop a hint. Any idea on how to do that?

 

[antonio]

Yeah, get a job as a Lexus designer or engineer.