I've got a '93 325is and a '01 IS300.
There is no comparison, the Lexus dealers
are a cut above. The key though, is attitude.
The Lexus dealer has a concept of who's the
customer - you, and realizes that you are
important. The BMW dealers (stealer) have
often rightfully gained a reputation as
arrogant and condescending. One BMW dealer
steered me away from one car, to one he
said "you can afford". Get the picture? I
have been to about a dozen BMW dealers, and
there are some "good" salesmen. But their
reputation is supported by many poor examples.
These are businesses, and they don't survive
by letting you keep your money. But, I do
expect to be treated with courtesy, respect,
and appreciation - and that's what I feel Lexus does best. BMW dealers don't make me feel that way, even though I give
them LOTS of money.