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After placing a deposit on the IS300 I currently own, I waited patiently for more than a month before it arrived at the dealership. It had all the options I wanted and had the LEXUS reputation behind it.
Looked over the car ... excellent ... less than 5 miles! Signed the paperwork.
While trying to do me a favor, the sales agent wipes the car off with a soft cloth to remove any dust on the paint. When doing so, the agent scratches the clear coat of the paint on several different areas of the car. Ouch!
I made an arrangement to have the scratches buffed out on my next visit to the dealership. The car looked excellent when I went to pick it up, however the scratches in the clearcoat are still there after washing it a few times. The buffing only covered up the scratches until I left the dealership.
A few weeks pass and I noticed a loud popping sound coming from the driver's side door. The popping continues. I bring the car in to Lexus and they say everything is fine. Nothing to worry about.
About a week later, the door hinge on the driver's side breaks off. So much for not worring. I bring it in to Lexus and tell them I told you something was wrong with my car. They order the parts to replace the driver's side and passenger's side hinges (preventive on the passenger's side).
A few weeks pass again and I am driving down the interstate and all of a sudden I hear a loud noise when I am cruising at over 80 mph. It sounded like a plastic bag was caught on the axle/wheel. I pulled over on the side of the interstate and found nothing. I called Lexus and made an appointment. Apparently, the engine cover had broken and made a loud whissing noise when traveling above 80 mph. I was told it would be covered under warranty since it looked like I didn't scrape it on anything. Lexus said it appeared to be over-tightened from the factory. I am stilling waiting on the part to be ordered.
At the same time I brought my car in to have the engine cover replaced, my car started to make a squealing sound when I shift into reverse to back up, especially when the car is cold. I told Lexus of the problem and they could not replicate it while the car was there.
Again trying to do me a favor, they washed my car. Whoever washed my car did a terrible job as there were streak marks left all over the paint. And needless to say, when they were drying my car, they scratched my clearcoat and it is very noticeable.
I called Lexus as soon as I saw the scratches in my clearcoat so that they may make a note of it. Needless to say, they know me of a first name basis over there. I am not the type of person who likes to spend time at a car dealership when I am off. I had an Acura before and the only time I would have to show up over there is for a regularly scheduled maintence appointment.
I was told by Lexus that of all the IS300's they have sold, I am the only one they have seen on a regular basis with some sort of problem. Spending any kind of money on a car is not an investment which I understand, but for $38,000 that I just spent, I am not a happy person. If I had it to do all over again, I would not buy this car. I should not have the kind of problems I am having, especially since the car is just over 3 months old. Minor problems at first turn into major problems down the road and this is what I am faced with.
What can Lexus Headquarters do for me? I don't want the car anymore. I am so frustrated with it that I want and am planning on selling it. I would like to get my money back, though they will probably balk at my request. Do I have any grounds for a legal battle?
I'm trying to find a blue book value for this car. So far no luck. Anyone know?
I need to cut my losses right now before it ends up costing me later on.
The car I have doesn't feel like its worth $25,000 much less than the $38,000 I spent.
I would really like some advice on what to do and how much I can get for my car if I decide to trade it in on a new car (no
Looked over the car ... excellent ... less than 5 miles! Signed the paperwork.
While trying to do me a favor, the sales agent wipes the car off with a soft cloth to remove any dust on the paint. When doing so, the agent scratches the clear coat of the paint on several different areas of the car. Ouch!
I made an arrangement to have the scratches buffed out on my next visit to the dealership. The car looked excellent when I went to pick it up, however the scratches in the clearcoat are still there after washing it a few times. The buffing only covered up the scratches until I left the dealership.
A few weeks pass and I noticed a loud popping sound coming from the driver's side door. The popping continues. I bring the car in to Lexus and they say everything is fine. Nothing to worry about.
About a week later, the door hinge on the driver's side breaks off. So much for not worring. I bring it in to Lexus and tell them I told you something was wrong with my car. They order the parts to replace the driver's side and passenger's side hinges (preventive on the passenger's side).
A few weeks pass again and I am driving down the interstate and all of a sudden I hear a loud noise when I am cruising at over 80 mph. It sounded like a plastic bag was caught on the axle/wheel. I pulled over on the side of the interstate and found nothing. I called Lexus and made an appointment. Apparently, the engine cover had broken and made a loud whissing noise when traveling above 80 mph. I was told it would be covered under warranty since it looked like I didn't scrape it on anything. Lexus said it appeared to be over-tightened from the factory. I am stilling waiting on the part to be ordered.
At the same time I brought my car in to have the engine cover replaced, my car started to make a squealing sound when I shift into reverse to back up, especially when the car is cold. I told Lexus of the problem and they could not replicate it while the car was there.
Again trying to do me a favor, they washed my car. Whoever washed my car did a terrible job as there were streak marks left all over the paint. And needless to say, when they were drying my car, they scratched my clearcoat and it is very noticeable.
I called Lexus as soon as I saw the scratches in my clearcoat so that they may make a note of it. Needless to say, they know me of a first name basis over there. I am not the type of person who likes to spend time at a car dealership when I am off. I had an Acura before and the only time I would have to show up over there is for a regularly scheduled maintence appointment.
I was told by Lexus that of all the IS300's they have sold, I am the only one they have seen on a regular basis with some sort of problem. Spending any kind of money on a car is not an investment which I understand, but for $38,000 that I just spent, I am not a happy person. If I had it to do all over again, I would not buy this car. I should not have the kind of problems I am having, especially since the car is just over 3 months old. Minor problems at first turn into major problems down the road and this is what I am faced with.
What can Lexus Headquarters do for me? I don't want the car anymore. I am so frustrated with it that I want and am planning on selling it. I would like to get my money back, though they will probably balk at my request. Do I have any grounds for a legal battle?
I'm trying to find a blue book value for this car. So far no luck. Anyone know?
I need to cut my losses right now before it ends up costing me later on.
The car I have doesn't feel like its worth $25,000 much less than the $38,000 I spent.
I would really like some advice on what to do and how much I can get for my car if I decide to trade it in on a new car (no