Swap 2003 melting dash with 2001 plastic - which part #? - Page 2 - Lexus IS Forum
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post #16 of 28 (permalink) Old 05-28-2018, 09:09 PM
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Quote:
Originally Posted by blkaltezza View Post
^^ AND the piece that goes over the gauge cluster
What part is that? It's not part of the dashboard?

OK, never mind. You mean: 5540453010B0
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post #17 of 28 (permalink) Old 05-30-2018, 02:03 PM
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our lexus dealer stated that there was a recall on these sticky dashes but they applied to all lexus models except the IS
ridiculous........

2002 Bare Bones Stock Onyx IS 300 w/Manual 5-speed and LSD

2014 Platinum Tundra 5.7 4x4
1990 4Runner 5-Speed V6 4X4
1987 4Runner 22RE
1986 4Runner 22RE

Deceased:
2012 Tundra 5.7 4x4
2005 Tundra Double Cab
2005 MR2 Spyder 5-Speed
2003 Lexus IS 300 Auto
1995 4Runner 4x4
1993 MR2 Turbo
1992 4Runner 4x4
1988 MR2 Supercharged
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post #18 of 28 (permalink) Old 06-16-2019, 10:44 PM
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After reading this and similar threads, I decided to have my local dealer replace the sticky dash on my '05. I contacted Lexus corporate and they agreed to pay 50% of the parts cost for the dash only (they declined to cover any other parts like the trim, center console or air bag cover). They also declined to cover any of the labor costs. But, better than nothing.

I asked at the dealer (and corporate) if it was possible to use an '01 dash to avoid a repeat problem with the coating. I was told that they are no longer available. So, I let them order an 02-05. I saw the box and invoice -- it listed the part number as: 55301-53091-C1

During the installation, I got a phone call from the dealer. They part was warped and not usable. But, they had located another one. So, I should leave the car for a couple of more days while they track it down.

I picked up the car and the dash has no coating. It's just plain plastic.

I asked the dealer and they claim that it is the same part number. As I mentioned, I saw an empty box with the part number indicated above. But, based on the order date, I know that it is the box from the first (defective) part. So, I can't confirm the part number that they actually obtained for me.

But, it may be that Toyota/Lexus has decided to no longer include the coating. Has anyone had a similar experience?

The plain plastic doesn't look quite as nice as the new coated dash. But, I am happy that it won't deteriorate in the same manner. So, I'm satisfied.

By the way, I kept my old dash. Thought that it might be useful to strip the coating someday. But, now I probably don't need it.
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Last edited by jice; 06-16-2019 at 10:49 PM.
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post #19 of 28 (permalink) Old 06-17-2019, 09:58 AM
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@jice - You are the man! I have a 2002 that is in desperate need of this replacement, so I think I will try a similar strategy with reaching out to Lexus corporate. Any advise or contact numbers you can share that you used to get in touch with Lexus?

Thanks!
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post #20 of 28 (permalink) Old 06-17-2019, 09:44 PM
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Originally Posted by PFVega View Post
@jice - You are the man! I have a 2002 that is in desperate need of this replacement, so I think I will try a similar strategy with reaching out to Lexus corporate. Any advise or contact numbers you can share that you used to get in touch with Lexus?

Thanks!
I spoke with Lexus Guest Experience:

Lexus Guest Experience Center at 1-800-255-3987, Monday through Friday, 7:00 a.m. to 7:00 p.m., or Saturday, 8:00 a.m. to 5:00 p.m., Central Standard Time.

[email protected]

It may have helped that I am the original owner.
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post #21 of 28 (permalink) Old 06-17-2019, 09:55 PM
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Cool, I am the original owner as well. :-) I will give them a call and see if I can get the same treatment.
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post #22 of 28 (permalink) Old 06-17-2019, 10:40 PM
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I just picked up a new dash myself for like 550 to my door from a Lexus Dealer online. Maybe I should have hit up corporate to try and get a hookup. Oh well.
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2004 Absolutely Red 5 speed

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post #23 of 28 (permalink) Old 06-18-2019, 10:46 AM
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Originally Posted by nismofan240 View Post
I just picked up a new dash myself for like 550 to my door from a Lexus Dealer online. Maybe I should have hit up corporate to try and get a hookup. Oh well.
Looks good. Can you share the model number? And, is it coated, or just plain plastic? In the photo, it looks like it might not be coated.
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post #24 of 28 (permalink) Old 06-18-2019, 03:52 PM
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melting dash

hello - i've been dealing with this issue for some time now... came across this thread as i was re-googling about it. i tried to call the number listed in this thread but was told that there aren't any "open experience" programs for my vehicle at this time. i bought my car from an actual lexus dealer and financed it through lexus financial - didn't make any difference. any other info would be great. thank you.
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post #25 of 28 (permalink) Old 06-18-2019, 10:20 PM
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Quote:
Originally Posted by jice View Post
Looks good. Can you share the model number? And, is it coated, or just plain plastic? In the photo, it looks like it might not be coated.
the part number I purchased is the same one a few post up in the pic. I'm out of town and haven't actually put eyes on the dash but the wife says it doesn't feel the same as the factory one. Hopefully they revamped the design and did away with the soft touch.

2004 Absolutely Red 5 speed
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post #26 of 28 (permalink) Old 06-21-2019, 08:18 PM
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which website did you purchase it from

Quote:
Originally Posted by nismofan240 View Post
I just picked up a new dash myself for like 550 to my door from a Lexus Dealer online. Maybe I should have hit up corporate to try and get a hookup. Oh well.
I might also be interested in this. which website did you purchase it from? thank you
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post #27 of 28 (permalink) Old 06-22-2019, 05:41 AM
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I wish I knew about this before, but I ended up fixing it myself. Found out that Armour All Leather wipes was good at stripping the sticky off (who knew). Then removed the dash and spray painted with flat black paint. Turned out pretty well for the cost of a can of paint and a weekend of labor.
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post #28 of 28 (permalink) Old 06-25-2019, 10:53 AM
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Originally Posted by Domingo View Post
I wish I knew about this before, but I ended up fixing it myself. Found out that Armour All Leather wipes was good at stripping the sticky off (who knew). Then removed the dash and spray painted with flat black paint. Turned out pretty well for the cost of a can of paint and a weekend of labor.
Looks good, did you paint the whole dash or just the trim part?
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