Donít buy anything from Dezod - Page 2 - Lexus IS Forum
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post #16 of 21 (permalink) Old 01-28-2019, 07:07 PM Thread Starter
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Moral of the story is to always buy stuff like this and car parts in general on a Credit card. I had the charge reversed 5 weeks after paying and emailed Chris a week or two later saying I would send the money once he sent the stand alone. He was not happy with this as it was not inline with his scam and opened up the opportunity for me to do the same thing to him. Someone will fill this void eventually and start offering at least the engine management portion of things, Supra store seems to have a far amount of parts for these builds as well as Driftmotion another great vendor.

For me it was a good learning experience, I knew something was wrong but ignored it with the hope that patience would pay off. When a person you are doing business with especially if you have paid them already gets angry or starts to make up excuse after excuse, it time to jump ship. A responsible business will be very worried about missed dead lines and unhappy customers and will contact you to explain the delay without much effort on your part. A questionable business will let you contact them and get more and more angry as you ask for the item you paid for as if they are doing you a favor. Another red flag is excuses that don't take any responsibility for the issue or reference irrelevant topics and don't seem apologetic, ( I will send it when I send it and we are having some bad weather be patient) these are people who don't see your part of the transaction ( Paying for the product or service) as an import part of business.
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post #17 of 21 (permalink) Old 01-31-2019, 11:56 AM
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That sucks. I love my green header but glad to hear this, I deleted them from my saved vendors.
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post #18 of 21 (permalink) Old 01-31-2019, 07:18 PM
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Originally Posted by Tech3Performance View Post
Moral of the story is to always buy stuff like this and car parts in general on a Credit card. I had the charge reversed 5 weeks after paying and emailed Chris a week or two later saying I would send the money once he sent the stand alone. He was not happy with this as it was not inline with his scam and opened up the opportunity for me to do the same thing to him. Someone will fill this void eventually and start offering at least the engine management portion of things, Supra store seems to have a far amount of parts for these builds as well as Driftmotion another great vendor.

For me it was a good learning experience, I knew something was wrong but ignored it with the hope that patience would pay off. When a person you are doing business with especially if you have paid them already gets angry or starts to make up excuse after excuse, it time to jump ship. A responsible business will be very worried about missed dead lines and unhappy customers and will contact you to explain the delay without much effort on your part. A questionable business will let you contact them and get more and more angry as you ask for the item you paid for as if they are doing you a favor. Another red flag is excuses that don't take any responsibility for the issue or reference irrelevant topics and don't seem apologetic, ( I will send it when I send it and we are having some bad weather be patient) these are people who don't see your part of the transaction ( Paying for the product or service) as an import part of business.
Your experience is identical to mine the most disgusting customer service i have ever recieved! When i had some parts of real street performance the difference in making the order, them handling the order, speaking to them, updating me and speed of response was absolute worlds apart, puts dezod to shame. Customer service is everything to a big company, this cowboy dont give a damn. Had to laugh at him trying to be intimidating! Wasteman!
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post #19 of 21 (permalink) Old 02-18-2019, 05:14 PM
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Panic Wire has a plug and play setup for our cars that works flawlessly and the customer service is excellent. It's a Link ECU Altezza P/P that they do a patch harness for, it's top notch. Shoot them an email if anybody is in the market for a stand alone that does it all, including can bus.
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post #20 of 21 (permalink) Old 06-24-2019, 02:13 PM
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Originally Posted by RobsTurbo View Post
...the most disgusting customer service i have ever recieved!
Me too. He was downright insulting and snide; calling me stupid and incompetent - then hanging up on me. I had called to ask him a couple questions about the installation particulars of their plug and play AEM V2 kit for IS300...

I've never experienced anything like it.

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Originally Posted by RobsTurbo View Post
When i had some parts of real street performance the difference in making the order, them handling the order, speaking to them, updating me and speed of response was absolute worlds apart, puts dezod to shame. Customer service is everything to a big company, this cowboy dont give a damn. Had to laugh at him trying to be intimidating! Wasteman!
Real Street is amazing. They are super knowledgeable, super friendly, super helpful, super polite and super everything. Class act. Makes you happy to give them your hard earned dollars. Couldn't be ANY more opposite of Dezod.
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post #21 of 21 (permalink) Old 06-25-2019, 06:45 PM
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Originally Posted by RobsTurbo View Post
Wow...... im not the only 1 then!!! Ive had the exact same experience, from the cant do enough to help at the start, quick to take the money and fire emails back and forth, sell me the dream then deliver a nightmare!!!!!
Over 3 months i waited, heard every excuse in book, difference is mine was overseas. He got very aggressive over emails, wouldnt answer the phone when i made international calls, spoke to me like a piece of shit when he did finally reply via email, said he had sent emails i had not recieved, the excuses was comical even recieved pictures of a dental note from him!
Now im worried as my project is on going, ive not fired it up yet or even loaded the base cal. I even had to nag him for that and the vvti instructions. The guy was an absolute nightmare and when i demanded a refund he said this was not possible........ so send me the fucking goods ive ordered then!! Again like you my harness is from boomslang, the ecu arrived with like a black dust all over it like it had been stored somewhere or even fitted to something for some time! Just didnt seem like an new unit that had been opened up and boxedback up again.
Having the same issue trying to get the vvti instuctions...would you be able to share the instructions they sent you please?
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