Toyota, Scion adds two-year free scheduled maintenance on all models - Lexus IS Forum
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post #1 of 12 (permalink) Old 10-07-2010, 04:41 PM Thread Starter
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Toyota, Scion adds two-year free scheduled maintenance on all models

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Originally Posted by Autoblog
Toyota knows better than most the value of customer satisfaction and confidence in one's products. Having suffered a series of blows to its image with all of the recalls and safety issues that emerged regarding its vehicles recently, the automaker has responded by launching a complimentary maintenance plan for its customers. But while that promotion was initially part of a seasonal sales initiative, overwhelming positive feedback for the promotion has prompted Toyota Motor Sales USA to announce its continuation.

The two-year maintenance plan goes into effect immediately, and is offered on both new Toyota and Scion models. Called Toyota Care and Scion Service Boost respectively, the plans include complimentary oil and filter changes, tire rotations, lubrication of key chassis parts/components, regularly-scheduled 19-point inspections and 24-hour roadside assistance for a duration of two years or 25,000 miles, whichever comes first.
Toyota, Scion adds two-year free scheduled maintenance on all models — Autoblog

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post #2 of 12 (permalink) Old 10-08-2010, 08:55 AM
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I'm surprised they are offering this but they should've made it at least 3 years. BMW has 4, VW has 3, so why only 2yrs. It places the company last when consumers eventually do the cross shopping on what vehicle they lean towards because of such and such incentives.

Also they should've extended this deal to the Lexus brand as well.
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post #3 of 12 (permalink) Old 10-08-2010, 09:29 AM
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^^^ Agreed!

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post #4 of 12 (permalink) Old 10-08-2010, 09:32 AM
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too little too late....need to add this to LEXUS or else we will continue to lose customers to BMW and MB

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post #5 of 12 (permalink) Old 10-08-2010, 12:19 PM
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I have a 2008 BMW X5 and I will tell you that it was a HUGE deciding factor on leasing the X5. If I had to pay for the maintenance on it I would never have leased a BMW. Lexus needs to step up the game and follow the lead. I bet BMW gets a lot of vehicle sales due to the maintenance program. If Lexus even half a**ed it and did like Audi where you can purchase a service agreement for around $500 at the time of lease/purchase then even that would be a good deal. The fact that the Lexus has to go in every 5k miles Versus MB, Audi, BMW at 10-15k miles depending on driving habits is a bit much too.

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post #6 of 12 (permalink) Old 10-08-2010, 12:31 PM
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Quote:
Originally Posted by ocinator View Post
I'm surprised they are offering this but they should've made it at least 3 years. BMW has 4, VW has 3, so why only 2yrs. It places the company last when consumers eventually do the cross shopping on what vehicle they lean towards because of such and such incentives.

Also they should've extended this deal to the Lexus brand as well.
It's quite a premium service to offer on such cheap cars. Sure, you can get it with a BMW - but I don't think too many camry buyers are legitimately cross-shopping the two. I don't even think VW offers a Camry-sized car.

I think it's more a move to shield them a bit from Kia/Hyundai than to gain ground on the Germans.

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post #7 of 12 (permalink) Old 10-09-2010, 07:29 PM
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Agreed, good move but must also extend it to Lexus.
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post #8 of 12 (permalink) Old 10-09-2010, 07:36 PM
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^^^I agree. I think BMW pioneered the complimentary maint. package, but could be wrong.
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post #9 of 12 (permalink) Old 10-10-2010, 01:02 PM Thread Starter
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^^^I agree. I think BMW pioneered the complimentary maint. package, but could be wrong.
BMW was the first manufacturer to offer the program. VW recently also joined with their 3 year/36,000 mile warranty.

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post #10 of 12 (permalink) Old 10-10-2010, 03:16 PM
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perhaps people should take financial responsibility of their cars, follow the factory maintenance book (so as not to get duped by the few dealers who still add on crap tons "necessary" maintenance) and pay it out of their own pockets. If you cant afford to maintain it you cant afford to drive it.

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post #11 of 12 (permalink) Old 10-10-2010, 03:53 PM
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^^^well said but most folks are not like us on the forums. Frankly, I wouldn't buy a car unless I could afford the lease rate, maint. plan...whatever...but most folks just want the car for the name i.e. Lexus, BMW, Mercedes etc.

Therefore for them, the complimentary maint. is the deciding factor in the purchase.
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post #12 of 12 (permalink) Old 10-11-2010, 07:17 PM
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Volvo still beats everyone with their safe and secure plan 5years 60K mi.

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