Major problem with Kuni Lexus - Lexus IS Forum
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post #1 of 3 (permalink) Old 04-25-2015, 05:22 PM Thread Starter
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Major problem with Kuni Lexus

I need help with what I should do next, I bought a 2009 is250 that had the carbon recall work done by Kuni Lexus at 67k. They replaced pistons ect and it has a year warranty on the repair work, and the work was done horrible. I noticed idle issues and it smelling like sulfur while on the highway so I took it in, they looked over it and said nothing was wrong and gave me a car wash. Well the problem persisted so I decided to look under the hood myself and there was a MAJOR ground wire unconnected to the motor and it was leaking antifreeze. So I took it back in they reattached it and bled the system and gave another free car wash. Well a few weeks later I still had the idle issue and noticed white smoke on start up so I filmed it to show the service manager. They looked over the car AGAIN and said the smoke was from starting it in the cold in the morning, well it was 75 degrees im the afternoon and billowed smoke from the tailpipe. It keeps blowing white smoke on start up and they refuse to fix it since they can't replicate it and there's no check engine light on. I am so pissed at the service department and I think they want me to just go away, wasting my time until the year warranty work runs out. Hell even today I started it and yup...white smoke on start up. I don't know what im going to do since they deny anything is wrong. I have videos of the car blowing white smoke and they say its "suspect". So any help as to what to do next I'd appreciate it.

link to video. Kuni Lexus says this is normal

Last edited by cklosi; 04-25-2015 at 05:23 PM. Reason: add link
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post #2 of 3 (permalink) Old 04-30-2015, 05:20 PM
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My girlfriend gets her IS250 serviced at Kuni Lexus. Last time we took it there for a recall and the service advisor came out to her car, started it, rolled back five feet and then sat in it for about three minutes until she came out. He said he hadn't driven a stick in forever and she ended up pulling it into the garage for him.

Have you tried contacting any of the Toyota dealerships in the area? I've heard the Toyota dealership in Gresham is pretty legit.

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post #3 of 3 (permalink) Old 05-01-2015, 12:47 PM
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To show the service department the white smoke at start up you can do is park it overnight at Kuni Lexus. The next day have a buddy drop you off and start up the car with the technician there.

Either way, they need to fix what they broke while trying to fix the original issue. Best of luck to you.

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