I have to tell you some story about my business in past with Car Body Kits | Front & Rear Bumpers | Side Skirts
and then you can think a little if you would like to do business with them, especially what is meant about international orders....
It was August 2012 when I took my decision to find some parts for my Lexus IS300, one reason was "weight reduction" second was "look more race style".
So in begin of Sept 2012 I got some offer including shipping to my door in Austria/Europe, I ordered and sent money.
In begin of October I had some drift challenge and I damaged my front bumper.
So there were reasons enough finally to get new body parts.
.....and so I entered the hell of business.
In mid of September I asked there about the shipping status and I got answer "the parts got shipped out".
OK so far, but I wanted to get some tracking number or any other information to see about arrival, but nothing than useless answers!
September left and nothing new. I got a little bit nervous and started to get little annoying on them, since my money was out and no news.
October started already as I didn't receive any newer informations, but made already some pressure on them.
They gave me some stupid number from "Pilot Freight Services" company who told me as answer:
"We have looked into your inquiry and were unable to locate your shipment with the tracking number 20988-1"
Answer from carbodykitstore:
"We don't know about your parts, we didn't receive any informations, but we will send out new parts!"
Then they gave me information that the new parts got shipped via "GrileyAir", but again I didn't get any tracking number, or any information about the shipping status, WTF again!?!?
Well now October left, half of November left, many emails went there and back and bla bla bla.....
BUT NEVER..... NEVER I received any information about the shipping status!!
Useless answers all the time like: "Yes should be there soon...." but without approx. date or details....
I did some phone calls to them and they couldn't tell me and ensured me items will arrive, they are serious company and it is not scam and blablabla, ok I accepted and believed.
But items didn't arrive until end of November!!!!
So we had been f*cking around for about 3 months!!!
Items finally arrived in Austria at about end of November and a shipping company "Cargo Partners" in AUT called me and asked if the shipping is already paid to my door?
I told them "of course, I paid everything according to my offer and please send packages to me".
In some later moment they shipped to my hometown and informed me that shipping was not paid door-to-door, than just to Vienna and sent me an additional invoice including tax, custom and additional shipping of 839,00€!!!!
WHAT THE HELL......
I had two options:
1.) I pay and finally get my parts
2.) I send all the shit back and get risk to loose my paid money and nothing in the end
I paid and took my parts after almost 4 months!
After this I got very angry and mentioned this to the Car Body Kits | Front & Rear Bumpers | Side Skirts
shop and they told me they will get in touch with the shipping company to get back some kind of compensation for me, since this extra amount of shipping is ridiculous.
Never heard again from them any more! Nice one, thank you!
All in all:
What I want to tell you in the end, I feel scammed and cheated and I am very very disappointed how (?serious?) online shops are handling their customers!!???
Almost 4 months left, all the parts with a raw value of about 1.200$ costed me finally over 2.000€ (~2.500$) to receive them at home.
Very bad communication, not even one useful answer about shipping status when I asked about, very bad organisation with shipping services and showing up that the customer is nothing worth any more after sending payment!! like... "Please pay now and then lick my ass!"
Further more I have to mention that you really have to take care with shipping companies!!!
Some services are nothing than awful, high costs for low service!!
For future business you should receive an official offer from the company you are doing business with, including shipping charge to your door!
This is valid!
So if some shipping companies come up to you and ask stupid questions you can show them black on white what's up and what you have paid!
I can just warn you of doing business with companies like those, not to say better to sign written contracts with them, SO TAKE CARE!